Introduction

Mango+ (operated by ChiSquare Financial Services (Pvt) Ltd) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, date of birth, national ID number, employment information, and financial information required for loan applications.
• Financial Information: Bank account details, income information, credit history, and transaction records.
• Technical Information: IP address, browser type, device information, and website usage data.
• Communication Data: Records of correspondence with us, including emails, phone calls, and chat messages.

How We Use Your Information

We use your information for the following purposes:

• Processing and evaluating loan applications
• Verifying your identity and preventing fraud
• Managing your account and providing customer service
• Complying with legal and regulatory requirements
• Improving our services and website functionality
• Communicating with you about our products and services
• Conducting risk assessments and credit checks

Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Credit reference agencies and fraud prevention agencies
• Service providers who assist us in operating our business
• Regulatory authorities and law enforcement when required by law
• Employers for payroll deduction arrangements
• With your consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Zimbabwe's data protection regulations, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent where processing is based on consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Loan-related information is typically retained for 7 years after account closure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@mangocapital.net
Phone: +263 78 918 5185
Address: 122 Samora Machel Avenue, Belvedere, Harare, Zimbabwe